Returns & Exchanges
At The Heel Shoe Fitters, we want to ensure your perfect fit; if you are not completely satisfied with your purchase, you may return or exchange unworn footwear within 30 days of delivery.
Initiate Your Return
Visit our online return portal with your order number and email address to select the items you wish to send back.
Pack with Care
Place the unworn shoes in their original designer packaging and secure them inside a sturdy shipping box to prevent damage during transit.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Quality Inspection and Refund
Once our fit experts inspect the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing